Globe Telecom launches iLeadGlobe, focusing on customer centricity
In today’s fast-paced evolution of digital technologies, Globe Telecom is determined to create a genuinely customer-centered business through talent management practices. With the recent launch of iLeadGlobe, an integrated leadership and management development initiative, Globe aims to engage and develop its key talents into future business leaders by providing continuous learning and development. Specifically, Globe employees are given vast opportunities for career enhancements through a more robust talent rotation. Globe President & CEO Ernest Cu said,
The industry now is more challenging and is changing at a much faster rate. We need to go and try new things to continuously respond to our customer needs. This means we need leaders who can think differently, drive innovative solutions and more importantly, deliver results the Globe Way.
Globe’s talent management initiatives include Executive Development, Emerging Executive Program and Young Leaders Bootcamp, an integrated leadership initiative that aims to engage and develop the company’s budding talents and hidden gems into future business leaders. In order to provide avenue for personal improvement & growth and well-being of very employee, Globe focuses on its three main engagement pillars: Fun at Work, The Globe Way Values and Holistic Wellness. Sports, volunteerism and holiday programs are extended to Globe employees’ relatives and friends to build a sense of family and create a culture of happiness at the workplace. Globe Vice President for Leadership and Talent Management Tina Palmario-Sioson said,
A strong talent strategy is anchored on the business strategy and therefore it is critical that we have a firm grasp of the current as well as the future talent requirements of the business. We strongly believe that our talent management practices further drive our Circle of Happiness – that happy and engaged employees deliver wonderful customer experience and strong business growth. This is why the company continues to partner with employees in building a workplace that is dynamic, entrepreneurial, collaborative and innovative.
With this initiative, Globe has partnered with the leading business schools and opened programs for specific competencies. It has also launched Careers@Globe to address the needs of the rest of the Globe employees whom are given access to tools helping them to assess their skills, capabilities, strengths and other areas that need further development.