BPI Not Hacked, Experiencing Internal Data Processing Error
Bank of the Philippine Islands BPI clients stormed social media platforms complaining that their BPI accounts reflects unauthorized transactions.
UPDATE AS OF 10:00PM JUNE 7, 2017.
BPI announced that they have rectified the mis-postings related to the internal systems problem and access to ATMs has also been restored.
One of our colleagues reported that Php 4,700 was debited to his account.
Meanwhile, the bank’s online banking service bpiexpressonline.com is temporarily unavailable.
According to Inquirer, a top BPI executive, who said an official statement was coming out later in the day, refuted social media users’ suspicion that this was a hacking incident. “Not a hacking,” the executive said in a text message to Inquirer.
In an initial public advisory, BPI said there was an “internal data processing error” and it was “currently correcting the mispostings.”
BPI Advisory Update:
Further to our announcement this morning, we have identified an internal system error that caused some transactions occurring between April 27 and May 2 to be double-posted as of June 6. We have identified the root cause of this error, and are temporarily suspending access to electronic channels to speed up rectification. All BPI branches will open on time this morning, and will continue to service your needs.
We anticipate full resolution of this error within today. We wish to reassure our clients that this matter will be resolved expediently, and that none of them will lose money from this incident.
Last year, the bank also received numerous complains regarding the short notice of the mandatory Client Information Update. In an August 26, 2016 advisory, BPI told its clients to update their information by August 31 or risk losing their online, mobile, and ATM access. The deadline moved to a later date September 30, 2016.